Support Center » Knowledgebase » PayPal Pro (Payflow ) Error User authentication failed
 PayPal Pro (Payflow ) Error User authentication failed
Solution From the Payflow Pro Developer's Guide:

User authentication failed. Error is caused by one or more of the following:

1. Login information is incorrect. Verify that USER, VENDOR, PARTNER, and PASSWORD have been entered correctly. VENDOR is your merchant ID and USER is the same as VENDOR unless you created a Payflow Pro user. All fields are case sensitive.

2. Invalid Processor information entered. Contact merchant bank to verify.

3. "Allowed IP Address" security feature implemented. The transaction is coming from an unknown IP address. See PayPal Manager online help for details on how to use Manager to update the allowed IP addresses.

4. You are using a test (not active) account to submit a transaction to the live PayPal servers.



Article Details
Article ID: 129
Created On: 20 Jan 2010 03:38 PM

 This answer was helpful  This answer was not helpful

 Login [Lost Password] 
Email:
Password:
Remember Me:
 
 Search
 Article Options
Home | Register | Submit a Ticket | Knowledgebase | Downloads
Language:

Help Desk Software By Kayako SupportSuite v3.11.01